Privacy Policy

1. Information we collect

To deliver professional chiropractic, sports massage and rehabilitation care, we may collect:

• Name and contact details
• Date of birth
• GP details
• Medical history and relevant health information
• Injury details and treatment progress
• Appointment history
• Payment information

2. How we use your information

We use your information to:

• Provide treatment and assess suitability for care
• Maintain clinical records
• Contact you about appointments or changes
• Comply with legal, insurance and professional requirements
• Manage booking and payment

3. Lawful basis

Our legal bases include:

• Consent
• Contract
• Legitimate Interests
• Legal obligation

Health information is "special category" data and processed under explicit consent and for the purposes of healthcare provision.

4. Sharing your information

We do not sell personal data.

We may share information with:

• Your GP or healthcare professionals (with consent, or where necessary for your wellbeing)
• Professional insurers
• Regulators when legally required

5. Data retention

Clinical records are retained for a minimum of 8 years after the last appointment, or until the age of 25 for minors, in line with professional guidance.

6. Data security

We use appropriate physical, digital and organisational measures to protect your information and maintain confidentiality.

7. Your rights

You have the right to:

• Access your information
• Request correction
• Request deletion (where legally appropriate)
• Withdraw consent
• Object to processing
• Complain to the ICO

Information Commissioner's Office: ico.org.uk

8. Contact

Optimum Chiropractic Sports Massage & Injury Rehabilitation

Email: rossphilobusiness@gmail.com

Phone: 07392 074519